Can I cancel if I need to?


We understand that sometimes things come up and you are unable to spend your holiday with us as planned. You can cancel in writing or make amendments via email at any time.

Unfortunately, we will need to charge the following cancellation fees as we are not always immediately able to reallocate the room:

  • Up to 30 days prior to arrival, we will just keep the deposit as a cancellation fee.
  • From 8 to 29 days prior to arrival, we charge 50% of the entire booking.
  • For 7 or fewer days prior to arrival, delayed arrivals, no-shows or early departures, 100% of the booking will be due for payment.

Tip: Travel cancellation insurance may be able to reimburse the cancellation fees charged by our hotel in Bruneck.