Good to know

10 questions and answers on your hotel near Bruneck

The following information will help you find answers to your questions:

Can I cancel if I need to?

We understand that sometimes things come up and you are unable to spend your holiday with us as planned. You can cancel in writing or make amendments via email at any time.

Unfortunately, we will need to charge the following cancellation fees as we are not always immediately able to reallocate the room:

  • Up to 30 days prior to arrival, we will just keep the deposit as a cancellation fee.
  • From 8 to 29 days prior to arrival, we charge 50% of the entire booking.
  • For 7 or fewer days prior to arrival, delayed arrivals, no-shows or early departures, 100% of the booking will be due for payment.

Tip: Travel cancellation insurance may be able to reimburse the cancellation fees charged by our hotel in Bruneck.

Oops, I left something in the hotel – what now?

The Found & Send service by Insam Express can help here. Simply fill out the form and the found items will be sent to your address.

Which facilities do you have for children?

There are table football and table tennis facilities, plus a few board games, in the games basement. Depending on their age, we can provide a children’s bed and high chair in your room. Our kitchen is always serving up dishes that go down well with young restaurant critics.

Can I bring my pet?

Yes but please give us enough notice. Your four-legged friend is more than welcome at the hotel, but not in the dining room. We charge a fee of €15.00 – 25.00 per day for your pet’s stay (without food). Please bring a blanket or basket to make them feel at home.

What happens on the day of arrival?

Your room will be ready from 2pm. Please let us know if you plan to arrive after 6pm. Please bring a valid passport, driving licence, children’s identity card or personal ID for each of you, even the children.

What happens on the day of departure?

Nobody wants stress in the morning, so we recommend you settle the bill the evening before. We won’t start preparing the room for the next guests until 10am on your day of departure at the earliest, so it’s yours to use until then.

How can I pay?

You can pay using whichever method is most convenient for you – cash (up to €2,999.99), EC card, Visa or Mastercard.

Do you have specific arrival days?

It’s ideal if you can arrive at and depart from our hotel near Bruneck at the weekend (Friday, Saturday or Sunday), but we’re open to exceptions.

Can I book a specific room at your hotel near Bruneck?

Sometimes friendships form on holiday and guests extend their stay. In light of this, we can only guarantee a room category, not a specific room.

Is my reservation binding?

Once you send us a booking enquiry, we will send you immediate written confirmation by email, fax or post. However, your reservation will only be binding once we have received the deposit of €200.00 per room. If this pre-payment does not reach us within 10 days, we reserve the right to allocate the room to another party.

Our bank details:
Account holder: Ebner Gottfried
Bank: Raiffeisenkasse Bruneck – St. Lorenzen branch
IBAN: IT 91 Z08035 58820 000301008242

Isn’t this the 11th question?

Yes, but we’re happy to answer any other questions you may have.

Not found the answer to your question?
Get in touch; we’re happy to help!

How much does it cost?

We do holidays at honest prices

Powder snow Olé

Stay 4 days and pay 3 - 09.01.2022 - 30.01.2022

Snow-covered trees. Snow-covered peaks. Crystal clear mountain air and red cheeks. ❄️🏔️☃️ A real winter wonderland awaits you here – a dream in white! 💭❄️ Whether skiing, cross-country skiing, snowshoeing, tobogganing or simply enjoying the peace and quiet, there is something for every nature lover here. 🛷⛷️ And after a day in the snow, we pamper you with soothing massages and South Tyrolean specialities.
What are you waiting for? 📞

Springsun & Skifun

Enjoy 7 days and pay for 6 - 14.03.2021 - 31.03.2021

Let yourself be enchanted in our beautiful “Landl” country South Tyrol. Breathtaking picture-book scenery, deep snow-covered forests and the rugged rock faces of the Dolomites in the background. Top prepared slopes and lots of fun. Ready for a new chapter in your diary?

Christmas markets & snow fun

7=6 7 days of feasting and 1 free day - 05.12.2021 - 22.12.2021

Christmas in South Tyrol, Christmas holiday at a time full of romance and contemplation… The smell of gingerbread and mulled wine, festive lights and soft music…. the Christmas magic with us in Onach is unforgettable… The highlight at this time of year is our Bombardino. Our classic liqueur for the cold season. Have you tried …?

Hay flower time

7=6 Enjoy 7 days and get 1 day for free - 06.06.2021 - 04.07.2021

When the sun shines from the sky on almost endless days and the air smells of fresh hay, summer has reached its peak in Onach. Everything blossoms, grows and ripens. South Tyrolean spring is an experience for all the senses. Treat yourself to some time out, recharge your batteries and ensure inner harmony, this makes you happy and radiates outwards.

Spring awakening in the Dolomites

7=6 or 5=4 - 01.05.2021 - 16.05.2021

With the first spring sunshine, the warm temperatures and the beginning of the snow melt, the starting signal for extensive hikes in the Dolomites is already given. For extensive hikes in the Dolomites. Recharge your batteries and unwind… In the evening, toast the successful day with a good drop of wine and enjoy the dusk of the Dolomites.

Cosy togetherness

7 Tage genießen und nur 6 Tage zahlen! - 03.10.2021 - 31.10.2021

The autumn colours bathe South Tyrol in a sea of colour. Cool nights precede sunny days. The clear air allows you to discover summit crosses without a telescope and these entice you outdoors. Hiking, cycling and soaking up the sun. Don’t miss it, and make a detour to Onach. Enjoy, feast and feel good.